Army of Awesome:-
Its a part of SUMO (Support Mozilla) ,,,in which u can tweet by your Twitter account & helping the User by solving their queries regarding Firefox problems like crashing, freezing etc.
My Experience :-
Well, i have been contributing in AOA since a last Year..., i love to do Browsing in firefox, so almost i know how to fix various issues occurred, that's why i also glad to fix problems regarding firefox of users all around the world...., During Contributing the best feeling is when i getting 'Thanx' from user in response.... It simply means that my one Tweet saves a somebody's day....:)
And this is not the end, For being an active contributor since last year, i also rewarded by Mozilla with some Goodies. :)
Steps to Contribute in AOA:-
1) Register as a Contributor...
- Before Contributing, First you have to Register as a contributor at mozilla site & you should also have a TWITTER ACCOUNT ...
- .Follow the link below:-https://support.mozilla.org/en-US/users/auth
As shown in Image , here you have to Fill your details and click on the register button.
After register successful, Go ahead to edit your Contributor Profile..
2) Go To 'Get Involved Page':-
- On this page you can see diverse ways to contribute in Mozilla..... But now we are talking about 'Helping User'....Here u also can help Firefox User and also as well as Thunderbird Users.....Follow the link to get this page:- https://www.mozilla.org/en-US/contribute/?icn=tabz
- Now Click on the link as shown in image....
3) Choose the Army of Awesome link :-Follow this Link :- https://support.mozilla.org/en-US/get-involved
4) Next Page :-Follow the Link below:-
5) Now AOA page comes at front of u :-Here's the same page as shown in screenshot below, where u can see button on "signin"
Just Click on 'signin' button
6) Now signin with ur Twitter account:-
7) After signing in You will be redirected to the AOA portal:-
- Always use (#fxhelp) tag while tweeting, otherwise u will be Block by Twitter by posting Bulk/spam of tweets...
- NOt Always use the Predefined Answers. Use ur wording while tweeting which is better more than predefined answers for the user...
- Apart from AOA, keep tweeting in ur personal twitter account, which prevents u from suspension of ur account.......